Feb

Scan, Plan Go! The Smithsonian Virtual Visitor Information Center is now open

Plan and Go Virtual Visitor Information Center banner

The Smithsonian Institution Building, known as the “Castle,” is closing today, Feb. 1, for its first major renovation in more than 50 years. All elements of the building will undergo extensive repairs and upgrades starting in March, and the renovation is expected to last about five years.

The Castle currently serves as the Smithsonian’s Visitor Center and is the administrative headquarters of the Institution. Approximately 150 staff who work in the Castle will be relocated to a nearby office building. As the Smithsonian Castle undergoes restoration to recapture its historic past, we are excited to launch the Smithsonian Information Center into the virtual future.

The Virtual Visitor Center includes several new features to help visitors plan their Smithsonian journey, including:

My Visit allows visitors to create a list of their “favorite” exhibitions and museums to help them make the most of their time with us. Visitors can then email their complete curated list to themselves and use as a guide during their visit.
Virtual Information Desk connects visitors with our expert volunteers via Zoom to help navigate their Smithsonian visit.
Castle Stories are led by docents who share treasured stories from the Castle’s history.
Scavenger Hunts encourage visitors to explore the Smithsonian from outside using the Adventure Lab app.
The Virtual Visitor Center will continue to feature information about museum hours and locations, entry guidelines, brochures and maps, dining and shopping options, accessibility, and details about visiting with groups.
Scan, Plan, Go! Visitors can scan a QR code from one of our 27 exterior signage pylons to access the Virtual Visitor Center from the National Mall.

Woman in black shirt and white pans uses her phone to scan code on Visitor Information pylon — *Abbey Earich uses her phone to scan the QR code on one of the Visitor Information pylons located outside the Smithsonian Castle. (Photo courtesy OVS)*

When the renovation is complete, visitors will walk into a dramatic Great Hall restored to its original appearance with decorative finishes and terrazzo floors. The café, shop and restrooms will have been expanded and moved to the lower level. Until then, we encourage you to explore our new virtual information center and never miss an event or exhibition.